ERP TECHNICAL SERVICES MANAGER

Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of ERP Technical Services Manager. We look forward to viewing your resume. The client is looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances. Responsible for the management of technical support activities for all Financials software technical services. To include managing planning, design, development, and upgrades to application, associated subsystems and required interfaces. Must manage outstanding task lists and ensure issues are resolved professionally and expeditiously. Essential Duties and Responsibilities: (Duties listed are neither intended to be all inclusive nor to limit duties that might reasonably be assigned.) Participates in developing and monitoring department goals, objectives, and systems. Identify and resolve IT and technical issues relative to the financial system. Hold regular progress meetings with departmental management to ensure software is providing information the agency requires. Develop and manage the tactical plan for implementation of updates, fixes, and enhancements to include development of timelines and documentation regarding the implementation process. Work closely with all HRT Departments to ensure customer needs are met. Research product development options and aids in analysis for product direction. Supervises critical path activities to troubleshoot or escalate appropriately Assist in aligning IT with business requirements Works with application analysts in support of Day-to-day operations for ERP applications. Analyze requested system changes to ensure intended impact and prioritize implementation appropriately. Serve as a technical resource to assist in continued growth and utilization of the software system. Identify customer needs and understand the difference between functional and technical support. Coordinate with the Database Services, Information Technology and Technology Project teams to quickly resolve issues. Responsible for the management, productivity and quality of service and work of direct reports. Manage records created and received in compliance with the clients Management Policies and Procedures. Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit,etc. Performs other duties as assigned. Required Knowledge, Abilities and Skills essential to Job Functions: In depth working knowledge of Financials ERP software as it relates to technically supporting financial applications. Technical knowledge of ERP Applications. Must have the ability to quickly identify problems and implement solutions with minimal downtime Must have strong critical thinking skills, using logic and…