Event Manager

About Us For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart. Every event has a moment where it either holds together or falls apart. That moment almost never announces itself in advance. It lives in the gap between teams. In the thing no one confirmed. In the assumption that someone else caught it. The Event Manager at Encore is the person who closes that gap, every time, before the client ever knows it was there. We're looking for an event professional who owns outcomes, not just tasks. The Role The Event Manager carries full accountability for every event in their portfolio, from first conversation through final invoice. That means hotel coordination, attendee logistics, group air collaboration, platform configuration, reporting, and on-site readiness. All of it. This role sits at the centre of a cross-functional operation. The Event Manager coordinates directly with Group Air, Customer Success, Finance, Commercial, and Operations, and serves as the primary client contact for travel and logistics on every assigned program. The scope is real and the authority matches it. This is not a support role. It is not a coordination function. It is ownership, with everything that comes with that word. What You'll Do Own the event from first call to final reconciliation. Every active program gets a detailed project plan. Every milestone, deliverable, and client communication is tracked and current. You lead venue sourcing for assigned events and collaborate with the Venue Sourcing Specialist when RFP complexity calls for it. You provide Group Air with complete event and traveler details, and you stay in it through every handoff. Carry the client relationship, not just the file. You are the face of Encore for every client whose events you manage. The quality of that relationship is yours to build and protect. Clients return because the person responsible for their program knows their program and takes care of it. That expectation is not periodic. It is constant. Anticipate, not just respond. Issues surface at events because someone somewhere missed a signal. The Event Manager reads those signals early, resolves risk before it reaches the client, and drives accountability across every stakeholder. When something falls through a gap, you catch it and close it. Set the technology up right, then own what comes out of it. You define registration requirements, approval workflows, attendee communications, and reporting configuration. You partner with Customer Success to execute against those requirements on time…