Event Supply Specialist — EMEA

About the role As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time. You'll manage a high volume of supplier interactions across multiple countries, languages, and contracting norms, prioritizing speed and efficiency while maintaining strong relationships and reliable communication. You'll also be the anchor for our supply coverage during EMEA business hours, keeping sourcing moving before our North American team comes online. This is also an AI-forward role. At Planned, AI is embedded in how we work, from sourcing and proposal intake to supplier communications and marketplace quality. You'll use AI tools every day as a co-pilot, while bringing the judgment, relationships, and process thinking that make the output reliable. You won't need to be technical on day one, but you'll need genuine curiosity about how to make AI work harder for our team. Your role Rapidly source and validate supplier rates and availability at scale across EMEA markets, managing a high volume of requests with quick turnaround times to keep marketplace data accurate, up-to-date, and responsive in real time. Marketplace operations Support the daily operations of the Planned marketplace in EMEA, monitoring sourcing health, flagging friction points, and helping resolve issues as they come up. Own supply responsiveness during EMEA business hours and hand off cleanly to the Montreal team, so sourcing progresses across time zones rather than stalling overnight. Review AI-generated actions, catching gaps, pricing outliers, or missing information the model didn't flag — including region-specific issues like VAT treatment, service charges, currency mismatches, and net vs. gross rates. Help maintain marketplace quality: accurate listings, up-to-date supplier information, and reliable response rates across a fragmented European supplier base. Supplier relationships Manage relationships with EMEA suppliers — hotels, venues, DMCs, catering, AV, and activity partners — ensuring high-quality service, providing platform guidance, and being a consistent, responsive point of contact. Curate and triage inbound supplier requests, ensuring timely responses and escalating where needed. Support onboarding of new suppliers and track performance signals (response rate, pricing competitiveness, availability) to help identify top partners in each market. Navigate local commercial norms and expectations across markets, and flag where our standard terms need regional adaptation. Sourcing and market expansion Assist in identifying and exploring new market opportunities: cities, regions, or supplier categories where our EMEA coverage is thin. Prioritize depth in our highest-demand hubs (London, Paris, Amsterdam, Berlin, Barcelona, Madrid,…