Executive Assistant Lead

A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.  We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 34,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.  At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! The role The Executive Assistant Lead is responsible for leading the Executive Assistant function, ensuring the consistent delivery of high-quality executive support across Capricorn. The role provides leadership, coaching and coordination for the Executive Assistant team, establishing service standards, improving ways of working and driving continuous improvement across executive support services. The role will also provide EA support to the Executives, including the Group CEO, as required. The role partners closely with the Head of Executive Operations & Workplace, Executives and key stakeholders to optimise executive effectiveness, ensure seamless coordination of priorities, governance activities, and executive forums, and deliver a professional, responsive and proactive support service that enables business outcomes. What you’ll do Work closely with the Head of Executive Operations & Workplace to identify and implement opportunities to improve executive support processes and service delivery. Provide high-level administrative support to Executives, including the Group CEO. Lead, mentor and develop the Executive Assistant team to deliver consistent, high-quality support services to establish clear performance outcomes across the EA function. Manage team workloads, resource allocation and coverage arrangements to ensure continuity of support. Develop and maintain standards, procedures and tools to support consistency across the EA function. Monitor service effectiveness and implement improvements where required. Act as a key communication point between Executives and the EA team to ensure priorities, expectations and updates are clearly shared. Maintain regular communication with the Head of Executive Operations & Workplace to provide updates on EA team priorities, service delivery, risks and emerging issues. Manage external suppliers or service providers relevant to executive support activities where required. Monitor expenditure and ensure effective use of resources within…