Executive front office

Position Overview We are looking for a dynamic and service-oriented professional to oversee front-office operations and administrative coordination at our mall facility. The role requires an individual who can effectively manage visitor experiences, support day-to-day business operations, and ensure seamless coordination across various departments while maintaining high standards of professionalism. Key Responsibilities Guest & Stakeholder Experience Act as the primary point of contact for visitors, tenants, vendors, and business associates. Deliver a welcoming and professional experience while addressing inquiries and providing necessary assistance. Ensure smooth visitor movement and adherence to established protocols. Administrative Coordination Facilitate communication between internal teams and external stakeholders. Support operational activities through effective documentation, scheduling, and follow-ups. Maintain confidentiality and accuracy in handling organizational records. Business Support Functions Coordinate meetings, appointments, and event-related arrangements. Assist departments with administrative requirements and operational support. Monitor and streamline routine office processes for improved efficiency. Communication & Correspondence Manage telephonic communication, emails, courier services, and official correspondence. Ensure timely dissemination of information and proper documentation of communications. Workplace & Facility Support Liaise with housekeeping, security, and maintenance teams to ensure a safe and pleasant work environment. Support initiatives aimed at enhancing workplace appearance and operational readiness. Resource & Inventory Management Monitor office supplies, pantry stock, and administrative resources. Coordinate procurement requests and maintain inventory records. Desired Candidate Profile Qualification Graduate in any discipline. Qualification in Hospitality, Hotel Management, or Business Administration will be an added advantage. Experience 1–3 years of experience in Front Office, Guest Relations, Administration, Customer Service, Hospitality, Mall Operations, or Real Estate sectors. Skills & Competencies Excellent verbal and written communication skills. Strong interpersonal and relationship-building abilities. Professional presentation and customer-centric approach. Good organizational and multitasking capabilities. Proficiency in MS Office applications. Ability to work collaboratively in a fast-paced environment.