Executive, Operations - CK Star Malaysia

Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant. CK Star Entertainment is a leading live entertainment event organiser, bringing a diverse portfolio of renowned artists and entertainment acts across multiple genres to audiences throughout the Asia-Pacific region. With offices in Singapore, Malaysia, and Indonesia, we are strategically positioned to deliver exceptional live entertainment experiences across the region. Our vision is to be the preferred entertainment partner in Asia-Pacific, while our dedicated team remains committed to redefining the concert experience for both industry partners and fans through innovation, excellence, and a deep understanding of the live entertainment landscape. Key Responsibilities Reporting to the Assistant Manager, Operations, your duties and responsibilities for the Group of Companies are as follows: Develop operation plans (event layout and seating plans) from the start to the end of the event, including risk management plans Coordinate with vendors, such as transport, accommodation and venue to ensure adherence to event plans and budget Liaise with the appointed ticketing systems vendor to ensure that everything runs smoothly and accurately Manage event expenditure within the events budget, liaise with finance on invoicing and payment matters to ensure timely settlement Manage and liaise with artiste management, if required Manage all customer inquiries, requests and feedback promptly and professionally Source and hire crews including translators for events, if required Be mindful of and comply with various event’s policies and procedures to ensure that they are within government rules and regulations Evaluate the latest technology trends that can be leveraged to spur innovation in events and customer experience Recommend measures to improve processes, always strive to do better and adopt best practices Resolve all project issues and deviations to ensure that projects are executed as planned Review project deliverables to ensure that they adhere to project plans Support department administration work; such as applying for license, application and filing of files Assist in venue sales for the event space at House of Tan Yeok Nee Handle and support the Team’s other projects, such as merchandise, customer experience programs Support ad-hoc projects, as directed by the Head of Department Requirements Possess at least…