Export and Sales Administration Manager

Reporting to the Core Operations Manager, the Export and Sales Administration Manager is responsible for overseeing the preparation and processing of paperwork for domestic and international shipments; including despatch notes, commercial invoices, customs licences, and other legal documents required to ensure compliance with current legislation. Working with other departments to ensure timely despatch of customer orders, and preparation and timely submission of all compliance returns. In addition, the Export and Sales Administration Manager is responsible for ensuring new orders are processed accurately and managing customer communications for service and repair business. Team Leader for the Export and Sales Administration Team Responsibilities are as shown in the team leader role description and applied to the Export and Sales Administration Team. Sales Administration and Order Entry Receiving customer orders; comparing against quotations; working with other departments to resolve order queries; setting up new accounts; agreeing payment terms; preparing and sending sales acknowledgments (confirming lead times) to customers whilst also adhering to company policies and legal requirements. Ensuring all purchase orders have accurate and necessary information including pricing and end user information before processing. Coordinating with Operations to determine work required on units that have been returned for repair and provide end users and representatives with accurate quotations Providing information to channel partners on production capacity. Maximise sales for the OxTS returns business by working closely with channel partners to promote and schedule repairs and calibrations, ensuring returns orders are priced appropriately and delivering a high level of customer service Provide visibility of expected returns business with regular updates to the returns ‘Sales Order Monitor’ scheduling board based using timely information. Raising customer sales invoices, proforma invoices, and credits using commercial software whilst also adhering to company policies. Uploading invoices into Sage Accounts, ensuring correct exchange rates are used. Executing 123 Insight Period End and reviewing sales invoices credit & sales orders reports. Issuing weekly China sales order book information Internal Sales Operations Maintain an understanding of orders and the opportunity pipeline within each AOF in the short to medium term to assist the business with forecasts and updates on business trends. Maintain an understanding of best practice across processes in internal sales and conform to internal sales processes. Ensure that internal process performance information is collected. Use these to drive continual improvement across in internal sales. Ensure that capable systems, processes, and people are in place to support efficient internal sales operations in each AOF. Customer Support (Internal and External) Assisting with complex queries…