Export Logistics Specialist

Job Summary Job Description Customer Order Management Manage the complete order-to-cash process for assigned international customers and intercompany affiliates. Receive, validate, enter, and monitor customer purchase orders in JDE. Ensure accurate pricing, product availability, delivery terms, and customer master data. Maintain proactive communication regarding order status, shipment schedules, and potential supply issues. Resolve order discrepancies, delivery concerns, and billing issues. Export Operations Coordinate international shipments in compliance with export regulations and company policies. Prepare and review export documentation, including: Commercial Invoices Packing Lists Certificates of Origin Dangerous Goods Documentation Export Declarations Bills of Lading Letters of Credit documentation (when applicable) Collaborate with freight forwarders, customs brokers, and logistics service providers. Ensure compliance with Incoterms and customer-specific shipping requirements. Intercompany Customer Support Manage supply relationships with regional affiliates and manufacturing locations. Coordinate order fulfillment between production sites and affiliated companies. Monitor inventory availability and allocation for intercompany demand. Support global planning and supply chain alignment initiatives. Facilitate issue resolution related to product availability, transportation, and delivery performance. Customer Relationship Management Build and maintain professional relationships with customers, sales teams, and internal stakeholders. Serve as the primary customer-facing contact for export order management activities. Support customer onboarding and account maintenance processes. Participate in customer reviews and continuous improvement initiatives. Supply Chain Coordination Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams. Manage product allocation during supply constraints. Monitor shipment execution and delivery performance. Escalate potential service disruptions and develop mitigation plans. Compliance and Quality Ensure compliance with: Export control regulations Customs requirements Dangerous goods transportation regulations Chemical industry standards Company policies and procedures Maintain accurate transaction records and audit documentation. Support internal and external audits as required. Performance Management Monitor and report key customer service metrics, including: Customer Satisfaction Order Cycle Time Backlog Management About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a…