Facility Coordinator - Exterior Services

About Us We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations. Job Summary The Facilities Coordinator is a key contributor in the execution of USM’s customer commitments. This position is responsible for being the first point of contact for customers and suppliers, providing accurate and timely information, assisting customers and suppliers with their concerns and resolving issues when applicable, managing voicemail, and 3rd party systems. This position works in partnership with other members of the team to ensure all services issues are addressed in a timely manner based on the requirements of the customers and suppliers, and has a significant responsibility directly impacting business profitability Essential Duties & Responsibilities Builds professional and positive relationships with customers and suppliersSchedules and validates services performed by our suppliersObtains quotes and prepares proposals for enhancements and repairs Analyzes property inspection results and develops remediation and improvement initiatives Resolves service issues with urgency and care Reconciles billing and service data Qualifications Education (HS Diploma, Under/Graduate Degree, etc.) BA/BS from an accredited college or university or equivalent in education and work experience. Business Experience (Prior years’ work/related experience) Experience working in a high volume, fast paced customer service role is preferred but we love go-getters who want to dive into facilities management Licenses/Certifications SIMA certified, NALP certified, Licensed Irrigator, and/or horticultural degree is a plus Language Skills Bilingual in Spanish/English (Written and Spoken) is a bonus Technical Qualifications & Skills Must be confident working in Microsoft Excel & Word. Any experience with a Customer Relationship Management (CRM) platform managing work orders desired Strong communication and listening skills. Able to understand and accurately communicate customer/service provider needs. Able to manage telephone interactions and convey confidence while working to resolve the issue. Ability to thrive in a changing environment where priorities shift. Ability to use critical thinking and problem-solving skills to solve problems and meet deadlines. Strong ability to build and maintain relationships with both internal and external customers. Ability to work independently when required, but also team-oriented and excited to offer help to and receive help from others. Demonstrates ownership and accountability for assigned tasks or responsibilities. Demonstrates willingness to provide feedback to management on process improvements. Professional, friendly demeanor with a customer-…