FAE Director

Job Req ID: 29011 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Essential Duties and Responsibilities: •    Partner with sales, marketing, and cross-functional engineering teams to engage with C-level clients in pre-sales meetings and conferences. Represent the corporate brand and lead the promotion of Data Center Solutions to capture CSP, NCP, and enterprise cloud business. •    Collaborate closely with customers to define and enhance next-generation AI/HPC server specifications. Bridge the gap between external clients and internal R&D/engineering to ensure product roadmaps align with market expectations and Total Cost of Ownership (TCO) optimization. •    Recruit, build, and lead high-performing FAE teams. Mentor and coach team members, guiding their transition into strategic Solution Architects capable of adapting to a fast-paced, high-pressure, and ever-changing environment. •    Serve as the ultimate technical authority in the field. Manage and lead teams during the investigation and root cause analysis (RCA) of complex system issues. •    Develop, review, and optimize system solutions, technical bid responses (RFx), and technical presentations. Ensure the successful delivery a proven/ optimized proposal that meet or exceeds customer business requirements. •    Deep solution architect knowledge in AI, HPC, GPU Clusters, and Data Center-centric applications. •    Highly technical problem solver who understands system architecture, hardware and software interaction •    Comprehensive understanding of the interaction between firmware, drivers, OS, and applications, with the ability to swiftly identify and resolve system-level bottlenecks. •    Highly technical problem solver with the ability to map end-user business and partner requirements into the most optimized, TCO-efficient technical solutions. •    Possess foundational hardware debug skills. Capable of leading and performing hands-on activities, enabling solution integration, and providing support for on-site data center audits and site surveys. •    Some travel required (up to 30%) Qualifications: Bachelor’s or master’s degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred •    Good to Strong experience with data center infrastructure and comprehensive knowledge of data center facilities •    Strong experience in networking topology and architecture is preferred •    Excellent communication skills and…