FDE Agentic Operations Engineer

This role is based in Pune. This location works on a hybrid model, 2-3 days in the office. You will be required to interview in person. About SailPoint SailPoint is defining the next era of identity security. Our unified, AI-powered platform seamlessly secures both the Human Fabric of your workforce and the Agentic Fabric of AI and non-human identities, completely eliminating organizational blind spots. Built on core principles like zero-standing privilege and contextualized risk, our platform transforms identity from a vulnerability into a strategic business advantage. Today, we are trusted by some of the largest, most complex organizations in the world to deliver intelligent, autonomous identity security at scale. About the role As an FDE Agentic Operations Engineer, you will operate at the cutting edge of AI and identity security, bridging Forward Deployed Engineering, Solution Engineering, Professional Services, and Product Management. In your day-to-day work, you will own the end-to-end execution of AI-assisted migration pipelines and demo environments. You will ingest complex customer identity artifacts, steer advanced multi-agent workflows, troubleshoot model outputs, and perform hands-on configuration within SailPoint Identity Security Cloud (ISC). You will blend technical rigor with agentic tooling to accelerate customer time-to-value, validate AI-generated artifacts against real tenant behavior, and establish new standards for identity modernization.   About the team You will join the Forward Deployed Engineering / Agentic Operations team, a high-impact technical group dedicated to accelerating customer onboarding and modernization through state-of-the-art AI automation. Our team builds, refines, and operates intelligent agentic pipelines that transform legacy identity environments into modern cloud architectures, collaborating closely with cross-functional partners across Sales, Product, and Engineering.   Roadmap for success   30 days: Complete SailPoint Identity Security Cloud (ISC) and IdentityIQ (IIQ) foundational product training and internal onboarding. Shadow senior engineers on active agentic workflows and AI-assisted identity migration runs. Execute standard LLM and multi-agent migration pipelines, interpret model outputs, and log issues with structured diagnostic context.   60 days: Independently operate AI-driven modernization pipelines to process customer IAM data extracts and artifacts. Perform hands-on verification and remediation in SailPoint ISC tenant configurations, including sources, schemas, identity profiles, and lifecycle states. Identify and correct AI hallucinations, incomplete configurations, or edge-case anomalies, ensuring high data fidelity before sales or proof-of-value presentations. Produce complete Sales Engineer (SE)-ready demonstration packages, including runbooks, walkthrough scripts, and technical summaries.   6 months: Autonomously manage end-to-end customer proof-of-va…