Federal Financial Customer Service Rep

Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment. Pay & Benefits $16.61/hour base pay $5.55/hour Health & Welfare stipend We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines. This is a work-from-home position , however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps. Qualifications High School Diploma or GED (verification required) U.S. Citizenship or minimum of 3 years permanent residency Prior call center or customer service experience (preferred) Strong communication and multitasking skills Basic computer proficiency (multiple systems/tabs) Ability to sit for extended periods Ability to pass pre-employment testing, drug screen, and background investigation Work-From-Home Requirements Reliable non-cellular high-speed internet (fiber, DSL, or cable only) Minimum speeds: 50 Mbps download / 15 Mbps upload Hotspots, satellite, or wireless internet are not permitted Critical Requirement: Background Investigation Process: Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process , which is significantly more detailed and demanding than a standard background check . What to Expect Throughout the Process A comprehensive investigation covering up to 10 years of: Employment history Residential history Education history Submission of complete and highly accurate resume Up to 10 non-family personal references , including full contact details Extensive documentation requirements , including: Birth certificate or passport Two valid forms of ID Detailed job history with exact dates Important Considerations Accuracy is critical – incomplete or inconsistent information may disqualify your application The process is time-intensive (typically 6–8+ weeks) and may involve follow-ups or additional verification Candidates must be prepared to actively participate and respond promptly throughout the process Candidates cannot start employment until fully cleared by the client Travel Requirement In-person attendance is required for fingerprinting and security processing at the client location Travel will be to: Dallas, TX or Atlanta, GA Final Consideration This role supports a highly regulated program , and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the…