Field Application Scientist

Job Title Field Application Scientist Location(s) Mississauga, Montreal About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity  This position will serve as a multifaceted Field Application Scientist to facilitate seamless implementation of EUROIMMUN instruments and products in customers’ laboratories, with a focus on laboratory software and network interfacing. Excellent technical and communication skills are needed to positively interact with customers and company personnel in English and French. Successful candidates will be initiative-takers who can independently manage their time and schedules, and who possess essential business, hands-on, and computer acumen. Position Responsibilities include but are not limited to: Maintain a working knowledge of EUROIMMUN instrumentation, products, and techniques, staying current with system changes and updates. Coordinate pre-delivery inspections, hardware installation, initial configurations, and system validations (IQ, OQ, PQ), training, and any applicable troubleshooting (hardware, perform part replacements, and provide on-site repairs, application or software) with business team and customers. Preventive Maintenance: Conduct routine preventive maintenance to ensure instruments meet performance standards. Assist field service engineers with instrument installations and on-site troubleshooting. Aide the logistics department to arrange shipping of instrument, kits, and samples. Assist customers with validation studies including protocol definition, sample acquisition, sample testing, and data evaluation. Ensure automation programming is completed to customer needs and national requirements. Communicate with EUROIMMUN AG for additional 2nd-level support, complaints handling, etc. Liaise with customer’s IT, networking and security teams. Aide in laboratory information system (LIS) interfacing and edit scripts used for LIS communication as required. Assist in conducting educational sessions on equipment and products internally and to customers. Provide application support and expertise to all company departments. Follow documentation procedures for all project and service tasks: network maps, on-site work orders, service reports, training confirmations, customer workflows, scripting guidelines, etc. Adhere to all company policies, procedures, and guidelines. Comply with all safety, privacy, and regulatory requirements. Assist business team with Request for Purchase paperwork and perform presale consultations on planned instrumentation and systems. Coordinate all necessary instrument…