Field Applications Engineer

Job Req ID: 30289 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects . You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.   Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): • Support senior engineers and management in coordinating projects for large enterprise customers • Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements • Help manage customer communications and follow up on technical issues or project updates • Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures • Troubleshoot issues related to compute , storage, and networking environments • Participate in testing, documentation, and reporting for ongoing and new projects • Contribute to technical documentation such as setup guides, product notes, and knowledge base articles • Support training and pre-sales activities by preparing materials and learning product features • Work cross-department to ensure customer satisfaction and timely resolution of issues • Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs • Ability to present the corporate brand, product messaging and solutions to customers • Visit on-site facilities and operations to enable solution integration and issue resolution • Some travel required (up to 25%) Qualifications: • Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field • 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus) • Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions. • Solid HW system debug and diagnostics skills • Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus Familiar with server management tools (ipmitool and Redfish API) • Familiar with server management tools (ipmitool and Redfish API)  • Basic scripting…