Field Channel Operations & Coverage Manager

We welcome all interested candidates to apply. Note - internal candidates will receive priority consideration for this opportunity. The Field Channel Operations & Coverage Manager is a hybrid, role responsible for strengthening Partner sales execution through Salesforce governance, Power BI analytics, process adherence, and supplemental coverage for Partner Sales Executives (PSEs). The role is equally divided between: 50% Sales Operations, Salesforce and Power BI Analytics, and Process Adherence 50% Inside Partner and Customer-Facing Sales Overlay This is an inside role designed to provide consistent operational support and continuity of partner and customer engagement. The individual will have deep knowledge of Intermedia's sales processes and Partner ecosystem, serve as a sales overlay for PSEs, primarily providing coverage when representatives are on PTO, traveling, attending company events, or otherwise unavailable. The role does not replace the assigned PSE or assume permanent ownership of partner relationships. Its purpose is to maintain responsiveness, advance active opportunities, and prevent sales activity from stalling during temporary coverage periods. Sales Operations, Salesforce, Power BI Analytics, and Process Adherence — 50% Salesforce Management and Governance Serve as a subject-matter expert for Salesforce opportunity management, sales workflows, forecasting, and reporting. Monitor and improve Salesforce data accuracy, completeness, consistency, and timeliness. Ensure opportunities include accurate stages, close dates, revenue values, forecast categories, decision criteria, next steps, and customer contacts. Develop dashboards, reports, alerts, and views that improve seller productivity and leadership visibility. Identify gaps in Salesforce adoption and provide coaching, documentation, and corrective recommendations. Partner with Sales Operations and Salesforce administrators to recommend system enhancements, workflow improvements, and automation. Support user testing and field adoption of Salesforce enhancements and new functionality. Power BI Analytics and Business Insights Develop, maintain, and interpret Power BI dashboards covering pipeline, bookings, revenue, churn, win rates, forecast accuracy, sales activity, and partner performance. Translate sales data into concise, actionable recommendations for PSEs, sales leaders, and executive stakeholders. Analyze performance by partner, territory, representative, product, customer segment, vertical, and opportunity size. Identify performance trends, pipeline risks, conversion gaps, and growth opportunities. Reconcile Salesforce and Power BI reporting to ensure consistent data and metric definitions. Produce executive reports, partner scorecards, business-review materials, and sales-performance summaries. Measure the effectiveness of sales programs, promotions, enablement activities, and partner initiatives. Sales Process and Operating Discipline …