Field Installation Supervisor, Telecom

Apply Job Type Full-time Description TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Installation Supervisor to join our installation/fulfillment team in the Logan Township, NJ area (covering installation operations in the Freedom Region). In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards. Why TAK? Full Time Paid Weekly Compensation: $60K - $70K annually, DOE Full Benefits Package (Medical, Dental & Vision) Paid Time Off 401(k) with Company Match! 25K Company Paid Life Insurance Independent Work & Team Collaboration Career Development & Advancement Opportunities! The Role Oversee the daily installation/fulfillment operations of assigned market Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned Participate in the onboarding of new contractor crews Monitor technician progress throughout the day using workforce management tools Perform in-person quality checks (QC) on completed work and provide coaching Respond to client calls or escalations as they come in Support technicians by phone or directly on-site when they run into troubleshooting issues Help mentor and develop technicians while on-site or during ride-along Participate in daily KPI/verification calls with client and internal leadership Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs Validate any jobs marked “not done” by contacting customers and confirming accuracy so work is not incorrectly reported Support the warehouse teams with tracking and collecting of all required client equipment from assigned market Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards Be the market “expert” and “go to” resource spending 80%+ time in the field …