Field Service Manager

Create and implement project plan, timeline and execution and working with key members on the project to come up with the goals and objective for project rollout. Responsible for the project status report to update the stakeholders. Review closely on the project schedule and initiate the project meeting on timely schedule with team members and stakeholders. Managing resource planning to ensure sufficient team member to support the project; determine if external resource is require supporting the project, if yes recruited and manage appropriate resources. Conduct onsite audit to ensure all project been carry out as per SOW, ensure quality of the project been deliver and conduct a post-project evaluation to determine how well result were achieved. Give clear directions and instructions to team member to execute the project plan. Managing in goal setting, skill enhancement and performance reviews activities for staffs. Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by the team members. Provide training, support and guidance to staff to ensure timely and quality customer services. Ensure that the resources are properly trained to meet service objectives. Identify and resolve employee concerns/complaints. Review with field service coordinator in resource identification and planning. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness. Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.