Field Service Manager

Field Service Manager – New Market Launch Location: King of Prussia / Greater Philadelphia Compensation: Pay: $60,000–$80,000 base salary + target performance bonus Company Description: Trident Service Group is a premier swimming pool service, retail, and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s, we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings, we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair, cleanings, seasonal openings & closings, new construction, and renovation. At Trident, customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region. Position Summary: Trident Service Group is expanding into new markets and is seeking an experienced pool service professional with the technical expertise, leadership ability, and entrepreneurial drive to help launch and grow a new service territory. This is not a traditional desk-based Field Service Manager position. During the initial launch, the Field Service Manager will be a hands-on player-coach responsible for personally servicing customers, diagnosing and completing repairs, quoting, and selling work, developing customer relationships, and establishing Trident's presence in the market. As the customer base and service territory grows, the Field Service Manager will develop additional technicians, build efficient service routes, manage field operations, and assume increasing responsibility for the performance of the market. The objective is to build the service territory from the ground up and develop it into a scalable operation with the potential to become a future standalone Trident branch. This opportunity is ideal for an experienced technician who wants to take the next step beyond servicing pools and have the opportunity to build and lead a business. Key Responsibilities: Launch & Grow the Market · Take ownership of launching Trident's service operations within the assigned market. · Build strong relationships with new and existing customers and establish Trident's reputation for exceptional service. · Manage incoming service opportunities, assess customer needs, develop quotes, and sell appropriate repair and service work. · Identify additional customer needs and opportunities while performing work in the field. · Help drive customer acquisition, retention, referrals, and repeat business. · Build customer density and efficient service routes as the market develops. · Execute local growth initiatives in partnership with Trident's customer service, operations, and marketing teams. · Monitor customer, revenue, service, and operational performance against market-launch targets. Deliver Exceptional Field Service During…