Field Service Representative - Ground Robotics

Who We Are Carnegie Robotics designs, manufactures, and supports rugged robotic systems, autonomy-enabling technologies, advanced sensors, and computing solutions built to perform in challenging real-world environments. Our work spans defense, industrial, agricultural, construction, marine, and other autonomy applications where safety, reliability, and quality matter. Working at Carnegie Robotics means joining a team built around technical curiosity, collaboration, hands-on problem solving, mentorship, and continuous growth. Our Field Operations team extends that culture directly into the field by supporting customers, maintaining system readiness, and ensuring our technology performs where it is needed most. Who We're Looking For Carnegie Robotics is looking for a hands-on, technically capable Field Service Representative (FSR) to support the deployment, operation, maintenance, troubleshooting, and sustainment of our ground robotic systems. This is a high-travel position requiring approximately 80-90% national and international travel to customer locations, test sites, demonstrations, training events, and operational deployments. Travel may include extended trips and work in remote or austere environments. The ideal candidate is technically curious, comfortable working independently, and able to troubleshoot across mechanical, electrical, networking, software, and vehicle systems. You will work directly with customers while maintaining close communication with Carnegie Robotics engineering, integration, technician, and operations teams. This is not a desk-focused position. Success in this role requires a strong hands-on mindset, flexibility, professionalism, and the ability to safely solve problems in real time around vehicles and robotic platforms. What You'll Be Doing • Travel approximately 80-90% of the time, both nationally and internationally, to support customer locations, test sites, demonstrations, training events, and deployments. • Deploy, operate, maintain, and support Carnegie Robotics ground robotic platforms and associated support equipment. • Perform hands-on troubleshooting and repair of mechanical, electrical, networking, software, sensor, and vehicle-system issues. • Perform preventive and corrective maintenance to maintain system and fleet readiness. • Diagnose system faults, identify root causes, implement field-level repairs, and escalate issues to engineering when appropriate. • Use Linux-based tools, system diagnostics, logs, and other troubleshooting resources to identify and document technical issues. • Support robotic platform setup, checkout, commissioning, configuration, calibration, and operational readiness. • Perform pre-operation and post-operation inspections, safety checks, and system health verification. • Support customer demonstrations, field testing, evaluations, acceptance events, and operational deployments. • Provide direct technical support to customers and operators…