Field Service Supervisor

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. POSITION SUMMARY The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the front-line leader for Technicians in the field. The FSS is responsible for ensuring that each Technician meets Sunrun operating standards for safety and performance.      Successful Field Service Supervisors will spend the majority of their time in the field actively supervising and coaching Technicians to provide the best outcomes for Sunrun customers. Additionally, they will lead by example and resolve some service cases as individual contributors in the field.   ESSENTIAL DUTIES AND RESPONSIBILITIES  Field Technician Oversight Management of 8-14 Field Service Technicians, including oversight of safety, truck stock inventory, case closure performance, skills training, and timekeeping/ overtime. Performance management and coaching for Technicians who are not meeting Sunrun standards. Daily syncs with assigned Field Service Technicians to ensure they are set up for success and continued communication with their team throughout the day. Daily management of schedules to ensure that Technicians are able to successfully service as many customers as possible. Daily updates to the Regional Manager and weekly reports outlining Service Technician performance. Individual Contribution  Complete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours). Exceed established Technician performance metrics such as Success Rate and Completion rate. Assist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations, and other urgent cases as needed. All members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needs. QUALIFICATIONS Minimum Qualifications  Experience as a Sr. Service…