Field Service Team Lead

About Artidis Artidis is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology platform for rapid tissue analysis with a holistic data solution, Artidis accelerates drug discovery, tissue engineering, and personalized treatment. Artidis focuses its research and development efforts on solid tumors to enhance responses to chemo, immuno, and cell therapies, driving precision in cancer care. Job Purpose The Field Service Team Lead is responsible for coordinating and guiding field service activities to ensure successful system installations, reliable device performance, and timely resolution of technical issues in the field. The role provides technical leadership to field service engineers and ensures proper communication and alignment between field operations and internal engineering teams. By managing installation activities, supporting troubleshooting and escalation processes, and coordinating with product development and operations teams, the Field Service Team Lead helps maintain high service quality and supports the continuous improvement of Artidis systems deployed in the field. Duties and Responsibilities Lead and coordinate the activities of Field Service Engineers globally. Develop and maintain comprehensive global service plans covering installations, preventive maintenance, troubleshooting, and risk mitigation. Conduct risk assessments for all service activities and site operations to ensure safety, compliance, and operational efficiency. Plan and manage global travel schedules and service logistics for all site visits. Support Field Service Engineers in diagnosing and resolving complex software and hardware issues. Prepare service estimations and resource planning for upcoming installations and site visits worldwide. Define, review, and maintain service documentation, work instructions, troubleshooting guides, and templates to ensure regulatory compliance and operational consistency. Prioritize service requests, manage escalation paths, and coordinate corrective and preventive actions with R&D, software, hardware, production, and quality teams. Perform in-depth reviews of engineering change lists and releases to assess field impact and define service implementation plans. Provide technical leadership and guidance to field service engineers and service technicians. Communicate field feedback to product management and development teams to drive continuous improvement. Conduct bi-weekly reports to the Head of Device Operations summarizing service activities, key metrics, and escalations. Hold regular one-on-one meetings with team members to provide guidance, feedback, and support professional development. Provide structured feedback from the field to product management and development teams to drive continuous improvement. Provide occasional on-site support for installations, troubleshooting and…