Field Service Technician

Field Service driving the energy transformation Philadelphia Area Driving the energy transformation is critical to reducing climate change. To limit climate risks, it is necessary to reduce the amount of CO2 released into the atmosphere. Our Field Service Technician plays an important role in driving that transformation. Hexagon Agility, a leading global provider of clean fuel solutions, is driving the energy transformation in the transport sector. Our technology enables hard to decarbonize segments – such as trucks and buses – to move from diesel to cleaner fuel alternatives. We are looking for an ambitious and driven colleague that wants to work closely with our global Field Technician team. To learn more about Hexagon Agility, please visit our website at www.hexagonagility.com Overview: Field Service Technicians are responsible for an assigned territory in addition to traveling to end users, dealerships, OEM’s, and our facilities nationwide to resolve customer issues. Must be able to work unsupervised in remote locations for extended overnight periods as necessary. Responsibilities: Follow company and customer safety policies, quality and production procedures Provide exceptional customer service and technical support of products Manage all installs, removal, modification, repair, maintenance, test, and inspection tasks Troubleshoot and diagnose electrical or technical problems and determine proper solutions Respond to service requests, providing technical service and maintenance support at assigned customer locations in and out of local territory Utilize vehicles, tools and equipment while following operating instructions and adhering to safety standards Utilize blueprints, wiring diagrams and manufacturer's installation manuals Work safely with high pressure systems up to 5,000 psi Lead field service repair teams during recalls and campaigns Represent as POC at customer locations, help drive service sales, build relationships Evaluate situations and determine the best way to proceed as well as keeping the customers informed of progress and status of the repairs and progress Communicate and interact with customers and staff across multiple departments in a positive, courteous and professional manner to earn long-term relationships Develop a thorough understanding of Agility’s products and all other makes Complete and submit all paperwork/digital forms and reports in a timely fashion Maintain current working knowledge of local and national codes where applicable Capture Voice of Customer data whenever possible to help improve products/processes Up to 100% travel with the ability to leave on short notice to meet customer expectations Manage/maintain vehicle and on-board inventory organization, audits, and transport tasks Assist with shipping parts from assigned mobile inventory to customers as needed Skills and qualifications SAE automotive certification or equivalent technical training is a…