Field Service Technician

*Please only apply to this role if you are based in the Chicago area OR in commutable distance to that location* Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals. About the role Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results driven and forward-thinking Engineer to join our growing team, covering the Chicago area. In this role, you will service and support existing and new customers by providing product and installation support, responding to service requests, and carrying out preventive maintenance. You will also provide technical support to our Sales team as new opportunities arise. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills. What you will do: Provide Sales Engineering support for new opportunities throughout the Sales life cycle Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum Backup and assist the service team and other engineers to ensure most effective delivery of service provision Follow customer procedures to ensure efficient job closure Provide regular and professional communication with the call desk and management team Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers Travel to…