Field Service Technician

Key Responsibilities Preventive Maintenance & Field Execution · Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required. · Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities. · Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks. Deep engine/generator repairs remain performed by approved third-party vendors unless otherwise directed. · Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities. · Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements. Troubleshooting & Diagnostics · Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation. · Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance. · Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources. · Demonstrate calm, methodical troubleshooting by stopping, thinking, verifying documentation, and understanding potential consequences before acting. · Use the correct tool for the correct task and maintain awareness of workmanship quality. Customer Communication & Professional Representation · Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps within assigned authority. · Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site. · Maintain awareness that customer confidence is strongly influenced by communication, professionalism, cleanliness, and follow-through. · Demonstrate confidence without arrogance and seek support when additional technical or customer communication assistance is required. Reporting, Documentation & Operational Discipline · Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines. · Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements. · Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials. · Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership. · Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed. …