Field Service Technician

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment. To view positions currently available at Kinetico, click the button below. Job Description: The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential water system customers. This role requires 100% local travel in our target geographies.   Water System Service Technician Responsibilities: Learning residential water system applications and capabilities. Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity. Observes and acts upon opportunities for further sales. Delivers salt, filters, and other water treatment products. Maintains a clean and organized workspace. Monitors and restocks product inventory.  Finalizes report on completion of field visit and submits to service department in a timely manner.  Maintains a clean and safe work environment, including company vehicle, company tools. This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.   What you will need to succeed: Education & Qualifications: High School Diploma or equivalent required.  Valid drivers’ license and a clean driving record. Plumbing experience and skills, preferred. Ability to work in a fast-paced environment and show initiative.  Strong work ethic, self-motivated, action and goal oriented. Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential. Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.   Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills. Organized and able to provide detailed follow-up and follow-through of all company processes and procedures. Proficient customer relations skills, and comfortable talking to customers about product and payment options. Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus. Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.    Competencies: Reduces number of customer call-backs. Meetings upselling sales goals. Follows procedures and accurately documents results. Produces high quality of work and customer service. Physical Effort and Work Environment Frequent standing, walking, bending, pushing and reaching Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly Frequently…