Field Service Technician

Join a USA Today Top Workplace! MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry. Do you have a natural curiosity and passion for how things work? Have you always been interested in working in a trade? Are you someone who wants to be a part of a team invested in continual advancement of technology and wants to be a part of their growth? If so, then this role and company could be the right fit for you! We are looking for someone who is passionate about being part of the solution and helping solve customers’ technical problems. We will provide the tools necessary to help you grow into a career installing and maintaining equipment for the fast-growing manufacturing world and for leading companies in automotive, aerospace and firearms. You will develop the ability to communicate with customers and have a direct hand in changing and improving the equipment we manufacture. Summary of Responsibility: The Field Service Technician will develop an understanding of electrical, mechanical and hydraulic systems. You will learn the basics of the business and be responsible for installing and troubleshooting our equipment. The Service Engineer will communicate directly with customers to gather data directly from the field to continuously improve our products and our customers’ experience. What You Will Contribute: This position requires frequent travel both local and national Install and commission equipment in the field Troubleshoot mechanical and electrical systems Create product improvements based on customer feedback Assemble to prints and bill of materials Providing live technical support via phone and email Perform root cause analysis on failures in the field Coordinate with the engineering team to constantly improve products and installation processes Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: High school diploma or equivalent GED Valid driver’s license Customer service and listening skills Knowledge of basic mechanical and electrical systems Candidates should demonstrate an eagerness to learn and…