Field Service Technician

Are you a technical enthusiast, a hand-on person who likes travelling and the world of after sales? Do you have experience with custom electro-mechanical solutions or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry. This dynamic role contains Field Service activities such as preventive & corrective maintenance, retrofits and commissioning activities, making it ideal for those with hands-on attitude, and a clear customer focus. We’re looking for an all-rounder who can support our service organization in Canada. This will require you to collaborate with internal teams and our customers. If you’re technically solid, like to travel and have a clear customer focus, we’d love to hear from you. Main Tasks Ensure the efficient performance of services delivered to our customers in Canada and occasionally worldwide; Execute preventive and corrective maintenance activities at customer facilities according to Sécheron standards; Implement retrofits and modernization projects in collaboration with internal teams and customers; Provide supervision of installation, testing, commissioning and occasionally customer trainings on Sécheron equipment; Execute audits of existing equipment; Performing repairs at the company’s facilities in Montreal; Elaboration of technical intervention reports and templates; Support to Sales Engineer on substation surveys and permissions to site access; Support Sales team with the elaboration of repair quotations; Promote proactively new service centered business opportunities during customer visits, such as spare parts sales, repairs, on-site services, retrofits, trainings, etc.; Provide support on DC products, including: - DC switchgear, high-speed breakers, and panels; - Rectifiers, power converters, and voltage limiting devices; - Multi-function protection relays and custom electro-mechanical solutions; Support on the management of stock of spare parts and tools. Requirements Bachelor’s degree in electrical engineering; or relevant technical experience will also be considered; Minimum requirement: High school diploma or GED combined with industry experience; Field Service background in the field of installation, testing and maintenance of electrical equipment with custom electro-mechanical solutions; Prior experience in power distribution, switchgear manufacturing, or similar roles (3+ years preferred); Familiarity with DC power systems (Low Voltage and Medium Voltage up to 3kV); Safety training and certification including OSHA card, current basic first aid and CPR certification; Systematic way of working, hand-on approach; Strong customer orientation, good communication skills and the ability to move within the customer organization; Self-motivated, team-oriented, and adaptable in complex…