Field Services Engineer - Dubai

Responsibilities Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Role Overview Installation, Service, and support of Rapiscan X-RAY screening systems in UAE/MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects. Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in UAE/MEA. Carry out service site surveys prior to installations and professional site reports. Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues. Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation Carries out all preventive and corrective maintenance works and attends all call-outs. Detailed failure analysis activities, including investigation / reporting / resolution Spare parts recommendations to management for different service levels or periodic service intervals Makes sure to submit service reports and non-conformance reports as required without delay Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme. Take part in other departmental ad-hoc duties when required including special projects. Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues. Adhere to all Health & Safety requirements of the company and at customer’s site. Responsible for all technical decisions. Reach out to Engineering / PLM on technical matters when needed. Be the focal point in case of requests or disputes. Formulate and close a technical Incident Report. Raise Change Requests/Implement/Close as required. Responsible for distributing information to team members and request permission from stakeholders to complete planned work. provide recommendations to improve work and ensure availability of maintained equipment Attend technical meetings upon request. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Qualifications BSc in Electrical or Mechanical Engineering. Post graduate…