Field Support Representative

Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world. Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity. The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Maryland. Complete knowledge of product hardware and software applications set-up and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the-job training is required. Continual training on all equipment, including software, is mandatory. D UTIES Provide advice and information to the Contractors and Agencies regarding products manufactured or supplied by ECPI. Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents. Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications Must be able to use sound judgment, reasoning, and logic to execute tasks QUALIFICATIONS Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. …