Field Support Technician

Job Description: POSITION SUMMARY:   The Field Support Technician plays a crucial role in ensuring the seamless operation of technology infrastructure across our retail locations. This position is responsible for hands-on execution of services and support for cabling infrastructure, maintaining and repairing store endpoints, phone system hardware, and assisting with networking equipment and store servers. This role is vital in pushing for improved customer experience, increasing productivity in our stores, and directly supporting our aggressive business expansion plans, aligning with Gartner's product/service operating models. For larger-scale installations and remodels, the technician will primarily work under the direct supervision of a more senior technician. This position requires frequent to full-time travel and demands a strong sense of urgency in reporting issues/concerns that affect the operational stability of any production system or environment to the chain of command. Position requires air travel on a frequent to full time basis to various out of state store locations. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship. PRIMARY RESPONSIBILITIES: 50% - On-Site Service Support - Operations Strategy & Execution Define and implement strategies for efficient on-site service and support for store endpoints, including but not limited to: Endpoint devices (e.g., workstations, printers, scanners) Phone system hardware Assisting with networking equipment (e.g., routers, switches, Wi-Fi access points) Assisting in providing support to store servers at various tire center locations Ensure all service and support activities align with the overall omnichannel retail technology strategy to enhance customer experience and store productivity. 50% - Cabling Infrastructure Management & Strategic Maintenance Lead the strategy and execution for on-site cabling infrastructure service, support, maintenance, and repairs, ensuring high reliability and performance. Develop and implement best practices for cabling installation, troubleshooting, and preventative maintenance across all retail locations. Collaborate with the Director and other teams to identify opportunities for infrastructure improvements that support business expansion and new store openings. Ensure all infrastructure work adheres to established standards and contributes to the overall stability and efficiency of retail operations. MINIMUM REQUIREMENTS Educational/Experience Requirements:  High School Diploma, GED, or equivalent 1 year related work experience in IT field support 1 year apprenticeship program (preferred) (sponsorship under a licensed journeyman provided) Required Technical Skills/Knowledge:  Basic to intermediate knowledge of computer applications, telecommunications, network principles, and computer hardware…