Field Technology Services Analyst

Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities. Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines.  A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace. Location:Dome Schedule:5x5x4 The Position Provide  day to day technical support on services relating to operational technology and data systems. Support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.. Manage relationship with service providers’ field engineers and operation.    Key Responsibilities Safety and Regulatory / Policy Compliance  Adhere Discovery's safety policy and procedures.   Consistently demonstrate and encourage safe work practices.  Support regulatory and corporate compliance initiatives as they pertain to information and content assets.  Incident Management  Provide support for infrastructure and fleet management wireless system  and remote devices.  Ensure availability of two-way radio communication service in our operational area.   Provide level 1 and 2 system support  for incidents and provide resolution ,where appropriate escalate to the supervisor.  Execute change for field technology services and related equipment.  Tracks related technology issues, coordinates resolution and assists in driving issues to closure  Request Fulfilment  Provide support for two-way radio programming request.  Configure and activate additional services on two-way radio system, fleet management system, Blast PED, Telemetry and GPS Augmentation.   Facilitate and if required install and configure on board equipment requests  Asset Management  Manage operational technology network and computing assets  Work with service providers to provide timely repair and system maintenance.  Ensure all necessary safety procedures are followed during technology support.   Ensure equipment inventory and design documentation is always updated.  Skills and Qualifications Bachelor of Science Degree in Computer Science / Engineering or the equivalent.  Valid "G" driver's license  Understanding of ITIL Cross functional management process.    Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure).   Between 3 to 5 years work experience in technical roles including Technology Management.  Customer relationship experience.   Additional Information Competitive total compensation package including: Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual Care and…