Technology Training Specialist

THE FIRM As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion. JOB DESCRIPTION The Technology Training Specialist plays a pivotal role in driving technology adoption and workforce enablement across the firm. Reporting to the Training Manager, this position designs and delivers innovative learning experiences that empower attorneys and business professionals to maximize productivity, enhance client service, and confidently leverage emerging technologies. This role is responsible for developing and executing technology training programs across a broad range of firm applications, systems, and AI-enabled tools, including Microsoft Copilot. The Technology Training Specialist partners with stakeholders throughout the firm to identify learning needs, develop impactful training solutions, and support successful technology implementations. In addition to leading instructor-led and virtual training programs, the role creates engaging digital learning content, develops training resources, authors technical communications, and serves as a trusted advisor on technology best practices. This position contributes to key IS and firmwide initiatives, helping ensure team members have the knowledge and confidence needed to thrive in a rapidly evolving technology landscape. ROLE RESPONSIBILITIES Comprehensively train and orientate new and existing Alston & Bird employees on firm policies, procedures, and operation and layout of computer and telephone systems. Provide on-going training to attorneys and staff on computer systems specific to their job requirements and needs. Display expertise in web conferencing platforms (Teams, Zoom) and provide new hire, rollout, and on-going training as needed using them. Write and update technical instructions (quick reference guides, user manuals, announcements, etc.) using the approved A&B training formats. Develop and deliver eLearning videos using authoring tools. Serve as one of the primary administrators for the LMS system. Assist in all stages of new software rollouts – needs assessment, course design, documentation/video development, schedule coordination, training delivery, and tracking. Assist with testing new software and systems. Develop surveys and provide survey reports using the available survey tool(s). Deliver instruction in a classroom setting with one to several employees.  Travel to other offices and train users as needed. Time permitting, and at discretion of the Training Manager, assist in other projects within the firm, which can be non-technical in nature.  Serve as liaison between IS…