Finance Renewals Specialist

The Finance Renewals Specialist plays a key role in retaining customers by providing tailored finance solutions and guiding them seamlessly into their next vehicle or finance agreement. Working closely with the sales team, they maximise renewal opportunities, deliver exceptional customer experiences, and achieve Centre and Company objectives. Responsibilities: Drive customer retention by proactively managing finance and lease renewal opportunities. Contact customers approaching the end of their finance agreements to discuss next-step options. Work closely with the General Sales Manager to deliver finance renewal targets and objectives. Partner with Retail Transaction Managers to create competitive and tailored renewal solutions. Provide operational support and cover for Retail Transaction Managers when required. Advise customers on trade-in, refinancing, lease renewal and vehicle purchase options. Build and maintain strong customer relationships to encourage loyalty and repeat business. Assess customer eligibility, credit profiles and equity positions to recommend suitable finance solutions. Present finance products, terms and payment options clearly, professionally and compliantly. Ensure all renewal activity, documentation and transactions meet FCA, lender and company compliance requirements. Requirements Minimum Qualifications: Proven experience within the automotive industry in Finance Renewals performance Sound understanding of industry processes Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment. A track record of performing within a fast paced, customer facing, luxury retail environment. Knowledge/ understanding of the motor industry and applicable regulatory environment Comfortable at using various CRM platforms, dealership management systems (DMS) and Microsoft packages. Excellent communication skills – face to face, telephone and email/written. Desirable Qualifications: Full Driving License Highly organised, able to identify gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders SAF 3 Advance Qualification Benefits Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: £38,000 base salary with the potential to earn up to 85% of your salary as an annual performance bonus. Fixed hours each week - No Sunday working. 5 days per week = Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9.00am to 5.00pm VW Group tax efficient company vehicle 33 days holiday per year, with extra for long service Dedicated mental health champions …