Financial Services Representative

The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement. Compensation   $16 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.    Why Join World:   Strong growth opportunities  – Many of our leaders, including executives, started in this role  Promote-from-within culture  – A large percentage of team members advance into leadership roles  Performance-based earnings  – Bonus opportunities tied to branch results  Comprehensive benefits for all stages of life  – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support  Retirement and time off  – 401(k) with company match, paid holidays, and vacation time  Community focus  – Paid volunteer time and a strong commitment to giving back  Work-life balance  – Predictable schedules with a focus on time outside of work    About World Finance:   World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.    Essential Duties and Responsibilities:   Drive and close loan sales by taking applications, explaining terms, and asking for the business   Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment   Manage delinquent accounts by securing payments and setting payment arrangements   Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services   Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations   Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution   Process payments, account updates, tax-related documentation, and document all activity in company systems   Maintain…