Fleet Controller

Job Summary: Control and manage the import, export and local operational process, from planning, collection through to delivery and invoicing, in accordance to the company requirements by using live and accurate data. List of Key Result Areas: Operational Processes Indent Monitoring/ Booking / Data capturing Customs Clearing Quality Control Status Reports and Reporting Other Responsibilities KEY RESULT AREA PERFORMANCE STANDARDS/INDICATORS Operational processes Indent Monitoring/Booking Customs Clearing Transport and Delivery Quality Control Status Reports/Reporting Other Responsibilities Ensure the TMS system is updated timeously and accurately by way of customer allocations and vehicle planning. Ensure all incidents are recorded timeously on the complaint's module. Always ensure the highest levels of customer service and attend to client's requests and queries promptly. Ensure drivers adhere to the designated route plans. Ensure highest levels of management of Convoy adherence as well as strongest adherence to night / day travel. Ensure all Transit targets per route are met and communicate all delays promptly to Management / customers Ensure drivers follow the refuelling strategies Assist clients with any queries related to operations and documentary requirements needed to successfully facilitate the transport process. Monitor orders placed until such time as the goods have been confirmed as Stacked or delivered constantly keeping the client updated on the progress. via tracking reports and verbal conversations Ensuring all custom related documentation / documents for the driver is timeously actioned / processed Ensure that the correct documents are handed over to the Customs department to effect customs clearance. Follow up with the Customs department until the consignment has been duly released by SARS. Exports: All consignments must be cleared and duly released by SARS for export prior to the containers being delivered into stacks or loads exported out of South Africa Obtain release of the consignment from the relevant Shipping Line/ Groupage Operator/Airline/ Agent/ Customer Forward a transport booking order to the contracted haulier stipulating the collection and delivery locations, OOG and hazardous details (if applicable), and the agreed rate as well as any special requirements Ensure that all relevant hazardous documentation is arranged prior to effecting transport of the material (viz. MSDS, trem cards, dangerous goods declaration, labels, placards, etc.) Arrange for the cargo to be delivered in accordance with the client's clearing instructions/requirements. Any service failures / accidents / incidents are to be reported immediately to Management All these service failures / accidents / incidents are to be recorded on the TMS complaints module Ensure that the proof of delivery and acquittal (where applicable) is received from…