Fleet Service Center Supervisor (Austin Fleet Mobility Services)

About This Position At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,800 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.   Job Description: Supervisor, Fleet Service Center Purpose:  Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City. Duties, Functions and Responsibilities:  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed. Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls. Interprets and enforces City and Fleet policies and procedures. Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders. Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services. Assists manager with development of budget and inventory counts, if required. Responsibilities - Supervisor and/or Leadership Exercised:  Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. Knowledge, Skills, and Abilities:  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Knowledge of safety practices and procedures. Knowledge of supervisory and managerial techniques and principles. Skill in oral and written communication. Skill in using computers and related software. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Minimum Qualifications:  The position requires five (5) years of direct work experience involving the…