Flemish Speaking Reservations Agent For Booking.com - Work Remote In Greece

Flemish Speaking Reservations Agent For Booking.com About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading global brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering outstanding opportunities that match your skills, language abilities, and personal ambitions. At Mercier Consultancy Group, we go beyond recruitment — we build careers and transform lives. Job Overview We are currently seeking a talented and motivated Flemish Speaking Reservations Agent For Booking.com to join a dynamic, internationally oriented team based remotely within Greece, supporting one of the world's most recognised online travel and accommodation platforms. This is an exceptional opportunity for Flemish-speaking professionals to build a rewarding career in the fast-paced tourism industry, delivering world-class customer service to travellers from Belgium and the Netherlands. If you are passionate about travel, tourism, and helping customers create unforgettable experiences, this Flemish Speaking Reservations Agent For Booking.com position in Greece could be the perfect next step in your career. Key Responsibilities Handle inbound reservations enquiries from Flemish-speaking travellers via phone, email, and live chat, providing accurate and timely assistance related to hotel bookings, travel arrangements, and accommodation options on the Booking.com platform. Assist customers with new reservations, modifications, cancellations, and special requests, ensuring a seamless and satisfying experience throughout their entire tourism journey. Provide expert guidance on travel destinations, accommodation types, pricing, and availability, acting as a knowledgeable and enthusiastic ambassador for the global tourism industry. Liaise professionally with hospitality partners, hotels, and property owners to resolve booking discrepancies, complaints, and urgent guest concerns swiftly and effectively. Accurately document all customer interactions, reservation details, and case resolutions within the internal CRM system, maintaining the highest standards of data integrity. Proactively identify opportunities to upsell premium travel packages, room upgrades, and additional tourism services, contributing to overall business growth targets. Collaborate with cross-functional teams to escalate complex cases and ensure that all Flemish-speaking customers receive consistent, high-quality support aligned with Booking.com's service standards. Stay up to date with the latest developments, promotions, and policies within the tourism and hospitality sector to provide customers with accurate, relevant, and current information. Requirements Native or fluent Flemish language skills (both spoken and…