Flex Success Coach

High Point University’s Flex Success Coach is responsible for providing appropriate guidance and support to incoming first-year students and families as it relates to the Office of Student Success and the services the office provides to students, academic and transitional support to first-year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Flex Success Coach is responsible for communicating with incoming first-year students and families via phone, email, and in-person throughout the admissions process, including Orientation Weekends and campus visit events. The person selected for this position will address the unique needs of first-year students by providing information regarding the holistic/pro-active opportunities, academic support/advising, and transition support the Office of Student Success provides. The Flex Coach will also assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first-year students. QUALIFICATIONS: Education Bachelor's degree preferred in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 2 or more years of experience in college admissions, advising and/or in higher education; Experience and Training: 2 or more years of experience in the field of college admissions and/or academic advising; prefer experience in working in higher education settings. Knowledge, Skills, Ability: Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; ability to analyze and synthesize situations and data, to implement appropriate solutions, and to create reports; ability to multitask, problem-solve, and work in a fast-paced environment. ESSENTIAL FUNCTIONS :   December through July: Develop rapport with incoming students, parents, and stakeholders on campus in order to assist with the matriculation of students to HPU. Provide accurate information regarding the functionality of the Office of Student Success during the admissions process for accepted students from December through August. Assists with the orientation preparation process for incoming students, including phone calls, emails, and in-person meetings with accepted students and parents. Assists with the development and dissemination of communication materials (brochures, website, and social media) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents); Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment; Makes referrals to other University services/offices as appropriate (examples: Academic Development, Registrar's Office, Student/Residence Life, Counseling & Psychological Services, Career Services, etc.); Attends Professional Development…