Floor Associate

Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary Hope the Mission's thrift stores generate revenue that funds the mission. That revenue depends on customers having a good experience and choosing to come back. A store that is disorganized, unwelcoming, or poorly maintained loses sales. A store that is clean, well-stocked, and staffed by people who treat customers with warmth keeps them. The Floor Associate is the person customers interact with most. This role is most directly responsible for what the store looks and feels like on any given shift. Reporting to the Thrift Store Manager, the Floor Associate serves as the primary point of contact on the sales floor. This includes greeting and assisting customers, operating the cash register, helping shoppers find items, stocking and returning merchandise, and keeping the store clean and organized. Daily tasks include sweeping, mopping, vacuuming, taking out trash, cleaning windows and display cases, zoning shelves, and facing merchandise to keep the floor full and accessible. Hope the Mission's thrift stores are social enterprise, and they are also community spaces. The experience inside them communicates something about who we are as an organization. A customer who feels welcomed and finds what they need is more likely to return, donate, and tell others. The Floor Associate shapes that experience directly, one transaction and one interaction at a time. Responsibilities Customer Service and Cashiering Greet and assist customers throughout the store Operate the cash register accurately and efficiently Help customers locate items and answer questions about the store Thank customers for shopping and supporting Hope the Mission Merchandising and Stocking Stock merchandise and return items to their proper location Zone shelves by straightening and reorganizing to increase item visibility Face shelves by pulling items forward to create the appearance of a full display Cleaning and Facility Maintenance Sweep, mop, and vacuum the sales floor daily Take out trash and maintain clean common areas throughout the shift Clean windows and glass display cases Maintain a clean, safe, and organized store environment at all times Teamwork and Communication Communicate consistently and respectfully with staff, volunteers, and the public Foster a warm, courteous, and professional atmosphere in all interactions Perform other duties as assigned by the Thrift Store Manager Required Skills & Core Competencies Provide courteous, patient, and helpful service to customers and community members Operate a cash register and handle basic transactions accurately Follow directions and complete tasks independently with minimal supervision Maintain attention to detail in merchandising, cleaning,…