HR Operations Advisor

Overview At Quest Software, we build technology that simplifies IT management and strengthens cybersecurity resilience for organizations around the world. Our people are central to our success, and we are committed to delivering an HR experience that reflects our global footprint, growth mindset, and employee-first culture. Responsibilities Quest Software is seeking an HR Operations Advisor, based in India, to serve as an advanced, globally connected subject-matter expert within our HR Operations function, with a strong anchor in our growing APJ population. While this role is based in India, it is global in scope and mindset — we are looking for a seasoned operator who works beyond regional boundaries, brings deep functional expertise, and helps shape how HR Operations runs enterprise-wide. This is an advanced individual-contributor role for someone who owns the most complex work in the function. You will resolve ambiguous, high-impact cases that lack clear precedent, determine methods and procedures on new assignments, and guide the development of new policies and processes. You will act as a trusted advisor to HR Business Partners and global HR Operations colleagues, mentor less-experienced team members, and be accountable through the team for tactical business outcomes — while supporting the systems that underpin our service delivery, including Dayforce and HR ServiceNow. What You’ll Do Advanced Operational Delivery & Complex Case Resolution Own the most complex, ambiguous, and high-impact cases across the employee lifecycle — onboarding and offboarding, employee changes, data management, immigration, leaves of absence, and compliance — where solutions are not clearly defined and require in-depth evaluation of variable factors. Manage escalated HR ServiceNow cases end to end, exercising independent judgment to resolve issues that fall outside standard procedure and setting the standard for quality and responsiveness. Serve as an advanced regional expert for APJ while championing a “one HR Operations team” approach across all geographies. Policy, Process & Standards Development Guide the development of new policies, procedures, and repeatable processes — directing the application of existing principles and shaping how the global function operates. Determine methods and procedures on new assignments and initiatives, adapting complex techniques and evaluation criteria to deliver results consistent with departmental objectives. Lead standardization and automation efforts that scale across regions, partnering with HRIS, Payroll, and IT to strengthen data integrity and system workflows in Dayforce. Trusted Advisor & Cross-Functional Influence Advise HR Business Partners, managers, and global HR Operations colleagues on complex matters, adapting style and using persuasion to deliver messages that relate to the wider business. Network with key contacts outside your own area of expertise — including…