Forward Deployed Data Ops

About AuxoAI AuxoAI is a global platform-based services firm. We help companies turn their strategies into practical digital and AI solutions. By understanding how our clients make decisions, we use digital and Artificial Intelligence (AI) technologies to drive growth, enhance operations, improve customer experiences, and provide clear, actionable insights from their data. We work across industries such as healthcare, high-tech, consumer packaged goods (CPG), finance, and more across sales, marketing, and customer support functions. We help our clients accelerate their digital and AI journeys through: • AI Application Development • Data, Digital and Cloud acceleration using AI • AI Native Product Engineering The Role We are looking for an AI-native Data Ops Lead to own the end-to-end health of a client's enterprise data estate, operating as the single accountable control tower across a hybrid platform. What distinguishes this role is how you get there: you will build a service that detects, correlates and increasingly resolves on its own, applying AIOps and GenAI to compress triage, predict failure on the critical path, and convert repetitive manual intervention into automation — while keeping human judgment at the decision gates that matter. The role requires the candidate to exhibit engagement and technical leadership in equal measure. You will be the face of the service to client IT and business leadership, run the governance cadence and hold the delivery relationship. What you will do Engagement & Client Leadership Act as the primary point of accountability to client IT leadership and business data owners for the end-to-end data service across both the legacy and modern stacks. Chair the operational governance cadence — daily stand-up, weekly cross-party operations review, , monthly business reviews — and own the agenda, decisions and follow-through. Own the service scorecard and its narrative: SLA attainment, MTTR, data freshness, repeat-failure rate, pass rate, connector stability and FinOps. Protect the scope boundary between run and change: route enhancement demand through governance, size and shape change requests. Lead client communication during major incidents and own the post-incident review. Service Ownership & Operations Own the Standard Operating Procedure for the estate — scope, monitoring framework, severity matrix, RACI, escalation paths, notification matrix and closure criteria — and keep it current as the platform evolves. Lead triage on P1 and P2 incidents, assign the resolver domain, run the cross-party bridge Drive problem management — convert recurring incidents into permanent fixes, and burn down the problem backlog Technical Leadership Set the technical standard for the service across legacy and modern technical stacks. Own the data architecture standards for the estate, govern the data model — dimensional design, conformed dimensions and business keys, SCD treatment, and semantic consistency Lead diagnosis on major…