Fraud Risk Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Fraud Risk Manager is responsible for leading a team of fraud professionals focused on protecting customers and the bank from fraud-related losses while delivering a high-quality customer experience. This role oversees daily operations, monitors performance metrics, ensures regulatory compliance, and drives effective fraud detection, investigation, and resolution activities. The manager partners with business leaders, risk partners, and cross-functional teams to identify emerging fraud trends, mitigate risks, and implement process improvements. They provide coaching, development, and performance management to employees while fostering a culture of accountability, collaboration, and continuous improvement. The role is accountable for maintaining operational controls, managing escalations, supporting audits, and ensuring adherence to policies and procedures. Success in this position requires strong leadership, analytical thinking, risk management expertise, and the ability to influence positive business outcomes in a dynamic fraud environment. Skills: Must to have :  People Leadership & Team Building Fraud Detection, Investigation & Risk Management Customer Authentication, Verification & Fraud Prevention  Know Your Customer (KYC) Compliance & Due Diligence Operational Performance Monitoring & Metrics Management Critical Thinking, Problem Resolution & Decision-Making Accountability, Ownership & Results-Oriented Leadership  Written, Verbal & Interpersonal Communication Stakeholder Relationship Management & Cross-Functional Collaboration  Conflict Resolution, Escalation Management & Influencing Good to have : Coaching, Employee Development & Performance Management Scam Identification, Customer Education & Resolution  Regulatory Compliance, Operational Risk & Control Management  Policy Interpretation, Procedure Execution & Governance  Management Reporting, Data Analysis & Executive Presentation  Workflow Optimization, Process Improvement & Change Management  Customer Documentation Review, Research & Decision Support Customer Service Excellence & Quality Assurance  Workforce Planning, Staffing & Employee Relations  Attention to Detail, Accuracy & Quality Control  Strategic Planning, Prioritization & Resource Management   Continuous Improvement, Risk Awareness & Change Leadership Competencies: Must to have: Coaching, Development & Performance Management Policy and Procedure Adherence Operational Performance Monitoring Good to have : People Leadership & Team Management  Fraud & Risk Management Customer Authentication and…