Front Desk Assistant

Description Position Title: Front Desk Assistant - Temporary position Posting Number: #26-060 Reports to: Manager of Resident Services Union: BCGEU Compensation: $25.43-$27.85/hour Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly) Term: Full time, TEMPORARY with an anticipated end date of December 11, 2026, with possibility of extension. Posting Closing Date: September 15, 2026 at 4pm Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. Position’s Primary Objectives: The Front Desk Assistant represents Pacifica Housing as the first point of contact at the main office for residents and new applicants for housing, as well as a variety of other visitors. Participates as a key member of the Supportive Services team responsible for all public facing resident interactions including: Represents Pacifica Housing as the first point of contact at the reception desk of the main office. Provides front line support to residents and applicants for tenancy. Performs a variety of administrative duties. Key Responsibilities: 1. Performs reception duties including: greeting all in-person visitors to the main office and re-directing visitors with appointments to appropriate staff; answering telephone inquiries that are not routed directly to staff; sorting and distributing mail and preparing packages for courier dispatch; and monitoring, ordering and receiving office supplies. 2. Provides front line support to residents and to people seeking housing information including: working collaboratively with the Resident Services team to ensure information provided to residents and applicants for housing is current and consistent; providing information and answering questions regarding non-profit housing programs and eligibility requirements; responding to general inquiries regarding market housing vacancies; referring ineligible persons to suitable community agencies and resources; assisting with resident appointments by obtaining basic information, assisting in completing forms and booking appointments with staff; ensuring current residents are fully aware of Pacifica Housing policies; receiving Rent Subsidy Applications and ensuring accompanying supporting documentation is complete; receiving rental payments including debits, Ministry subsidy payments, post-dated cheques; and preparing Statements of Account for residents. 3. Performs a variety of administrative duties including: verifying and batching rental payments in the financial system for the attention of Accounting…