Front Desk Associate

Apply Job Type Full-time Description About Roberts Resorts & Communities This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. Performance Objectives Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately Provide assistance and respond to queries via online chat to enhance customer experience Report resort comments, suggestions, and complaints to the General Manager for timely resolution Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms Initiate collection calls for site rental payments as instructed, ensuring timely payments Utilize email communication to correspond with residents and potential guests as required Maintain organized resort files, reports, and records, ensuring accuracy and completeness Upload resident files and communications to Rent Manager for documentation and tracking purposes Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices Monitor office supplies inventory and place orders as necessary to ensure availability Manage mail and packages, sorting and distributing them to designated mailboxes Secure documents for leases and maintain confidentiality of sensitive information Input meter readings accurately to track usage and manage utility billing processes Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly Performs other related duties as assigned Requirements Key Competencies Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members. Multitasking: Capable of efficiently managing…