Front Desk Support Specialist, PRN

Overview Would you like to be part of a well-established healthcare organization that is genuinely making a positive impact in our communities? Become a member of our team now! This week, AltaPointe is organizing a hiring event. Explore our job opportunities at AltaPointe.org, submit your online application, and then join us for Open Interviews to meet with a recruiter in person! Experience is not required, as we have positions available at all levels. Thursday, October 8th– 3030 Knollwood Drive in Mobile from 10 am – 2 pm. EastPointe Hospital is a private, free-standing psychiatric hospital for adults and adolescent males (ages 12 – 18) located in Daphne, Ala. EastPointe’s clinical and medical professionals assess and evaluate adults and adolescents in psychiatric crisis. Treatment focuses on stabilizing psychiatric symptoms and preventing psychiatric commitment. Adults and/or adolescents admitted to EastPointe will have exhibited life-threatening, destructive or disabling behavior or symptoms. Each patient completes a psychiatric diagnostic evaluation and receives 24-hour clinical care for the duration of their stay. The goal is for each patient to return to home or to the least restrictive level of care. Responsibilities Greets all visitors entering the lobby Verbally greets and recognizes all visitors coming through the main lobby with appropriate greeting. Obtains sufficient information from visitors in regards to the nature of the visit and makes the appropriate connection to AltaPointe staff. Advises employees that visitors are in the front area waiting to be seen. Announces all visitors before referring them to go to employees’ offices or workspaces. Ensures visitors sign in. Maintains sign in record ensuring HIPAA compliance and tracking of facility items that have been loaned to the visitor, e.g. keys and badge. Tracks wait time for screenings and admissions. Kindly advises visitors of policies as needed, e.g. smoking. Ensures lobby and front desk is maintained in a neat and organized manner. Ensures that intake rooms are neat, orderly and contact janitorial or maintenance in a timely manner for request. Serves as point of contact for request of records by guardian ad litem. Handles incoming and outgoing calls for facility Answers all incoming calls with appropriate greeting and within a satisfactory number of rings. Obtains sufficient information from callers in regards to the nature of the call and makes the appropriate connection to AltaPointe staff. Keeps accurate records of phone repairs needed within facility. Assists facility staff in making long-distance calls. Administrative support duties Assist with maintaining NHPPD Issues key fobs to new employees and vendors Activates and deactivates key fobs as requested Assist with any problems or discrepancies Collect fees for replacement key fobs Keeps abreast of staff whereabouts, facility related activities (like meetings and…