Front Office Executive Mall Management

Industry Preference: Mall Management, Hospitality, Real Estate, Retail Operations About the Role We are seeking a proactive and customer-focused Front Office Executive to support the day-to-day operations of a shopping mall. The role involves ensuring seamless front-desk operations, maintaining tenant and customer satisfaction, coordinating with internal teams, and contributing to the overall ambiance and operational excellence of the property. Key Responsibilities Mall Operations & Coordination Support daily mall operations and ensure smooth functioning of front-office activities. Coordinate with housekeeping, security, parking, maintenance, and other service partners to maintain operational standards. Conduct routine inspections and identify areas requiring corrective action. Tenant Relationship Management Act as a liaison between mall management and tenants. Address tenant concerns and coordinate with relevant departments for timely resolution. Ensure compliance with mall policies, operational guidelines, and house rules. Customer Experience Management Assist shoppers and visitors with inquiries, feedback, and service requests. Handle customer complaints professionally and ensure satisfactory resolution within defined timelines. Support initiatives aimed at enhancing customer engagement and overall mall experience. MIS & Reporting Maintain daily operational records and reports. Prepare MIS reports related to mall operations, complaints, inspections, and tenant interactions. Ensure accurate documentation and record maintenance. Housekeeping & Hygiene Standards Monitor housekeeping activities to ensure cleanliness and hygiene standards are consistently maintained. Coordinate with housekeeping teams for timely execution of cleaning schedules and corrective actions. Support audits related to cleanliness and facility management. Asset & Facility Management Support Assist in monitoring mall assets and common area facilities. Coordinate maintenance requests and follow up on closure. Track material requisitions and movement of operational supplies. Key Result Areas (KRAs) Efficient mall operations and ambiance management. Tenant relationship and satisfaction management. Customer service excellence. MIS preparation and reporting accuracy. Housekeeping and hygiene compliance. Asset monitoring and operational support. Key Performance Indicators (KPIs) Timely closure of tenant and customer complaints. Quality and accuracy of operational MIS reports. Compliance with housekeeping and hygiene standards. Effectiveness of mall inspections and audit observations. Adherence to house rules and operational guidelines. Efficient coordination with internal and external stakeholders. Candidate Profile Educational Qualification Graduate in any discipline. Diploma/Degree in Hotel Management, Hospitality Management, Retail Management, or related field will be preferred. Experience 1–2 years of experience in…