Fulfillment Facility Manager

Job purpose The Facility Manager, Fulfillment is responsible for leading assigned fulfillment operations and ensuring the safe, accurate, efficient, and quality-focused execution of receiving, inventory control, order fulfillment, shipping, and customer account requirements. This role provides operational oversight of people, processes, systems, and resources to meet service expectations, maintain inventory accuracy, achieve productivity goals, and promote a culture of accountability, compliance, and continuous improvement. Duties and responsibilities Operational Leadership Provide leadership and oversight for daily fulfillment activities, including receiving, staging, picking, packing, inventory control, shipping, and related operational support. Plan labor requirements, shift coverage, and work assignments based on order volume, service commitments, and operational priorities. Align staffing, equipment, materials, space utilization, and workflow layouts to support daily volume, peak periods, and changing fulfillment needs. Oversee the effective use of warehouse management systems, fulfillment technology, scanning processes, and system-driven workflows to support accuracy and visibility. Performance, Quality, and Continuous Improvement Monitor, analyze, and report performance against fulfillment KPIs, productivity targets, quality standards, safety metrics, and customer service requirements. Identify and implement process improvements that increase productivity, reduce errors, improve throughput, and strengthen service performance. Lead root cause analysis and corrective action planning for quality errors, safety incidents, missed service levels, process breakdowns, and recurring operational issues. Develop and maintain procedures, staffing practices, training standards, and performance expectations that support consistent, quality-focused fulfillment execution. Inventory, Customer, and Account Support Maintain inventory accuracy through effective cycle count execution, discrepancy resolution, and inventory control practices. Ensure customer-specific service levels, order accuracy standards, shipping deadlines, reporting requirements, and account expectations are consistently achieved. Serve as the primary point of escalation for operational issues, service failures, inventory discrepancies, safety concerns, and customer-impacting matters. Support new account onboarding in collaboration with Sales and Operations and maintain professional relationships with current business partners. Team Leadership and Accountability Establish expectations for supervisors and team members and hold personnel accountable to productivity, quality, safety, attendance, and performance standards. Develop fulfillment team members through structured onboarding, ongoing coaching, performance feedback, goal planning, and professional development activities. Conduct counseling and performance discussions, administer disciplinary action,…