Functional Analyst – Higher Education Sector

JOB DESCRIPTION Abacus| Functional Analyst – Higher Education Sector WHO WE ARE At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people. WHAT WE DO Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time. POSITION OVERVIEW Abacus Consulting is delivering a digital transformation programme for a leading higher education institution focused on enhancing the student experience through a unified digital platform connecting academic, student support, career, health, and campus services. We are seeking an experienced Functional Analyst with strong higher education domain expertise to serve as the functional bridge between the project delivery team, university stakeholders, business departments, and IT teams. The successful candidate will be responsible for analysing business processes, gathering and documenting functional requirements, facilitating stakeholder collaboration, and ensuring business needs are translated into clear functional specifications that enable successful solution delivery. Engagement Type: Hourly-Based Contract (3 Months, Extendable) Reporting To: Project Manager KEY RESPONSIBILITIES Functional Analysis & Business Process Mapping Lead discovery workshops and requirement-gathering sessions with university stakeholders across academic affairs, student services, registrar, career services, student support, and administrative departments. Analyse and document current-state (As-Is) business processes throughout the student lifecycle, from admissions through graduation. Design future-state (To-Be) business workflows aligned with the institution's digital transformation objectives. Capture and document detailed functional requirements, business rules, process flows, data requirements, and acceptance criteria. Identify business process gaps, operational challenges, dependencies, and opportunities for improvement. Ensure functional requirements align with university policies, regulations, and operational procedures. Stakeholder Management & Collaboration Act as the primary functional liaison between university business stakeholders and the project delivery team. Facilitate collaboration between business users, IT teams, solution architects, and development teams. Conduct requirement clarification sessions and ensure stakeholder feedback…