Functional Analyst - Warehouse Management Systems (WMS)

About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference. About the role We are seeking an experienced Functional Analyst to join our IT Supply Chain team, with a primary focus on supporting and enhancing our Warehouse Management System (WMS), Koerber Warehouse Advantage (HighJump). Working closely with warehouse operations, business stakeholders, vendors, and IT teams, you will provide functional support, troubleshoot issues, deliver system enhancements, and drive continuous improvement initiatives. You will play a key role in ensuring our warehouse systems operate efficiently and continue to meet business needs. This is an excellent opportunity for someone who enjoys working at the intersection of technology and operations and is passionate about improving warehouse performance through technology. #LI-MR1, #LI-HYBRID #LI-SN1 #LI-HYBRID About you 3+ years' experience supporting and configuring Warehouse Management Systems (WMS). Experience providing support for Koerber Warehouse Advantage (HighJump) or a similar tier 1 WMS platform. Strong troubleshooting, problem-solving, and analytical skills. Experience delivering system enhancements and continuous improvement initiatives. Knowledge of system integrations and third-party applications. Intermediate - advanced SQL skills and experience working with inventory or operational data. Ability to work effectively with business stakeholders, vendors, and operational teams. Excellent communication and stakeholder management skills. Experience with Power BI and ITIL-based support environments would be advantageous. Exposure to SAP ERP logistics modules and supply chain applications would be highly regarded. Relevant tertiary qualifications in IT, Business Systems, or a related discipline. Our culture If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family: We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.  Enjoy generous discounts across Officeworks, Geeks2U,…