Functioneel Analist

Position Description Job Title: Functional Analyst Location: Netherlands Reports to: Director Solution Development Summary: X is focused on finding the best logistics solutions anywhere in the world. We support leading global (retail) brands, making global transportation easier, faster, and more efficient. We are a truly independent 4PL, finding the best carriers and rates while managing all PO’s and shipments through our cloud-based IT platform. We own and develop our own Control Tower software systems and solutions. We connect customers, suppliers, carriers, and general contractors on the same software platform. All parties gain access to the same relevant (live) data, with up-to-date and accurate information & milestones on the entire inbound flow for each project. The ‘connected environment’ ensures individual silos start acting as an integrated network. Having visibility across the entire network allows us to manage orders and the transportation to project job site(s) with unparalleled levels of control, coordination, and (cost) efficiency. With each milestone and data point captured in our IT system, it can detect and highlight important ‘exceptions’ (e.g. missed deadlines, damages, backorders) to our teams for immediate follow up - significantly lowering the risk of supply chain disruptions. X is ‘Great Place to Work’ certified and has offices in Columbus, OH (United States), Toronto (Canada), Hong Kong (China), Shanghai (China), Mumbai (India) and Arnhem HQ (The Netherlands). The Functional Analyst is contributing to the proper functioning of our system landscape. You solve technical- and IT related problems for internal & external clients. In addition, you contribute to structuring and enriching tasks related to maintaining system stability, security and speed. Essential Duties and Responsibilities : include, but not limited to, the following: Support Receive notification from colleagues or partners when they are experiencing issues with our IT-applications. This requires the ability to diagnose these issues, including replicating them in our testing environment. When the problem is clear it should be fixed, if this is not possible within X a story/ticket will be created for our external developers to fix the issue. The outcome should then be communicated clearly back to the person that came across it. Stories created for the developers should be managed by assigning priorities and following up on them when necessary. Once fixed they should be tested and accepted or rejected and accompanied with the necessary feedback. Again, if the issue is solved, this should be communicated back to the person that called it out. Development X management is as inventive as demanding and X always strives to provide the best IT solutions to support a lean FF&E logistics process. To this end new functionality is always being added, either as incremental improvements requested by end user. Or new applications to support…